Even after your order has been delivered to the customer quickly and safely, that’s not always the end of the story (as much as we’d all like it to be!).
Dealing with customer queries and returns can take a lot of valuable time and effort away from your marketing and sales.
Our UK-based customer care professionals can respond on your behalf to those time-consuming questions.
This service is fully personalised, so your customers won’t know that they’re not talking directly to you.
You’ll have your own dedicated phone number and we’ll answer the call with your brand name. Email replies also contain your logo.
We can do just first line customer care type questions such as ‘where is my order?’
It’s easy to let returned goods sit languishing and unproductive while you deal with other things. We can prevent that by:
If the returned items are suitable for resale, we’ll get them ready and return them to your inventory.
Alternatively, we can sell them as used on eBay, either via your brand or our own high-performing eBay store.
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