Even after your order has been delivered to the customer quickly and safely, that’s not always the end of the story (as much as we’d all like it to be!).
Dealing with customer queries and returns can take a lot of valuable time and effort away from your marketing and sales.
So why not let Virtual Logistics’ contact centre handle it for you?
Customer Care
Our UK-based customer care professionals can respond on your behalf to those time-consuming questions.
This service is fully personalised, so your customers won’t know that they’re not talking directly to you.
You’ll have your own dedicated phone number and we’ll answer the call with your brand name. Email replies also contain your logo.
We can do just first line customer care type questions such as ‘where is my order?’
Or we can also take on second line technical product queries, following training from you and a transitional period.
Returns Management
It’s easy to let returned goods sit languishing and unproductive while you deal with other things. We can prevent that by:
- Liaising with the end customer
- Organising the return
- Processing the return
- Sorting out a refund
- Organising repacking or repairs
- Sending for disposal
If the returned items are suitable for resale, we’ll get them ready and return them to your inventory.
Alternatively, we can sell them as used on eBay, either via your brand or our own high-performing eBay store.
Third party logistics made easy
Info@virtuallogistics.co.uk
01254 918716
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Unit 1 & 2
Burnley Bridge Business Park
Magnesium Way
Hapton
BB12 7BF