Royal Mail – COVID-19 Changes to service

signing for and receiving items

In order for Royal Mail to protect both their people and customers as much as possible, they are minimising contact during delivery.  We will not be handing over hand-held devices to customers to capture signatures but instead log the name of the person accepting the item.  Additionally, for all customers that need items delivering that won’t fit through your letterbox, Royal Mail will place your item at your door. Having knocked on your door, your Royal Mail delivery driver will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.

special delivery guaranteed by 1pm

For items posted from Thursday 19 March 2020 onwards, Royal Mail no longer guarantee deliveries by 1pm the next working day. They’ll still prioritise Special Delivery parcels and letters and will aim to deliver by 1pm or before the end of day. Resource implications of the latest coronavirus advice means we may not be able to meet the customer promise of guaranteed next day delivery in all locations at all times. 

Special Delivery Guaranteed by 9am service remains unchanged; we still guarantee to deliver by 9am.

About Author