Testimonials: brands who’ve grown with Virtual Logistics

Testimonials

7th February 2019 | | No Comments

At Virtual Logistics we’re proud of what we do and we’re proud of the brands we work with.

Our aim is to be a fully flexible partner, providing exactly what you need for order fulfilment, right when you need it.

Take a look below at just a few of the brands that we’ve helped to grow their business.

automating the personal approach

success points

“Customer experience is fundamental to our business, so when it came to outsourcing our fulfilment finding the right partner was critical. Due to their in-house experience and skills, Virtual Logistics completely understood our business requirements and continually work with us to develop flexible processes and solutions to support Dr Fertility’s fast growth and big ambitions!”

Kobi McCardle, Co-Founder, Dr Fertility

services provided

Shopify integration
Marketplace integration
Order fulfilment
Bespoke inserts
Personalisation
Customer services - 1st line

Dr Fertility is a well-respected resource for fertility education and products. As such, it soon became apparent that the entrepreneurial co-founders didn’t really have the time to fulfil orders, as well as grow their business.

After they approached us, we’ve removed much of their manual work and freed up some precious time. We also support their customer-centric ethos by providing personalisation services.

Read the whole Dr Fertility case study.

from backlog to bustling in 24 hours

success points

“Any small businesses who are looking for a reliable Order Fulfilment company, stop looking and sign up with Virtual Logistics now. You will not find a cheaper Order Fulfilment company in the UK.

Their price structure is simple compared to other Order Fulfilment companies I have used in the past, who will add unnecessary additional charges. Not only did Virtual Logistics offer me a reasonable “Pick & Pack” price, they also managed to get me a discount on prices I was being charged previously for postal services. I’m particularly impressed with Virtual Logistics customer service team. They have assigned me with a dedicated Account Manager, who even handles emails / phone calls from customers in my absence. Working with Virtual Logistics has given me the confidence that my business will continue to run smoothly on a day to day basis, especially on the occasions when I’m not personally there.”

Bobby Cunningham, Clean Shaven

services provided

WooCommerce integration
Marketplace integration
Order fulfilment
Bespoke packaging and inserts
Personalisation
Gifting
Customer services - 1st line and 2nd line

Clean Shaven supply shaving products direct to consumers at a fraction of high street costs. However, their previous ecommerce fulfilment provider wasn’t performing up to their expectations.

Not only did we integrate their online channels fast, we also rapidly cleared their orders backlog. Since then, we’ve helped them branch out to new marketplaces, and we now do their after-sales customer care.

Read the whole Clean Shaven case study.

fast-growing, full-service client

success points

“By utilising Virtual Logistics’ excellent software platform and expertise in ecommerce fulfilment, as well as their deep knowledge of ecommerce sales techniques and strategies, we’ve increased our online revenue from virtually zero to over £150k in only 4 months.”

Gareth Clarkson, Director, Brew2Bottle

services provided

Website design and implementation
Marketplace integration
Product content refinement
Bespoke packaging and inserts
Order fulfilment
Customer services - 1st line and 2nd line
Returns handling

Brew2Bottle are a retailer of home brew products. While they knew practically all there is to know about home brew, they weren’t so clued up on how to sell online.

Virtual Logistics created them a new website and integrated their products into various eCommerce channels. By removing all their manual work, our platform enabled them to start doubling their sales.

Read the whole Brew2Bottle case study.

CUSTOMER SERVICE AT EVERY STEP

success points

“This has very much been a partnership from the start to ongoing. Our schools are highly valuing the proposition and the well-delivered technical support/warranty that Virtual Logistics have wrapped around it.

The hardware offering, supporting our award-winning software and content, is an integral part of our solution. It would have been impossible to fulfil orders and integrate at this price point without the excellent assistance from Virtual.”

Peter Lee, Senior Leadership Team, Learning by Questions

services provided

Product sourcing
Import and certification
Order fulfilment
Bespoke deliveries
Customer services - 1st line
Returns and warranty handling
Product repair and refurbishment

Award-winning Learning by Questions needed some robust hardware to support their innovative app-based learning tool for schools. So they approached Virtual Logistics for some help.

Drawing on our years of experience of importing, we sourced and imported appropriate options from the Far East. We set up a time-specific shipment service and now manage order fulfilment, customer care and returns of the chosen product.

Read the whole Learning by Questions case study.

PROFESSIONAL, SEAMLESS & FLEXIBLE

success points

“While using Amazon we were frustrated with the costs, lack of personal customer service and agility in managing stock inventory, so we used the downtime Covid-19 afforded to review our future fulfilment plans.

We were looking for a fulfilment partner who offered seller fulfilled prime, royal mail distribution, exceptional customer service, increase storage visibility and would keep costs low, this is where Virtual Logistics have surpassed our expectations.

Since our initial discussions, the professionalism of the team at Virtual Logistics has been outstanding, providing a seamless service, keeping costs to a minimum and giving me the confidence to concentrate on expanding the Byre Group brand and product range.

Having only been working with Virtual Logistics since July 2020, our monthly sales targets have already been exceeded. So, understandably we are excited to see what the future holds as we continue to develop a long-lasting business relationship.”

Ross Miller, Director, Byre Group

services provided

UK marketplace integration
European marketplace integration
Marketplace management
UK order fulfilment
International order fulfilment
Returns processing and handling

Byre Group is a manufacturer of luxury support pillows aimed to help alleviate aches and pains, with an innovative memory foam crumb filling. The products are approved by some of the UK’s top doctors, physiotherapists, and sports scientists to help relieve pain from pregnancy, fibromyalgia, arthritis, chronic pain, and multiple sports injuries, to ensure a better night’s sleep.

Byre Group partnered with Virtual Logistics in July 2020. From initially ensuring a seamless Amazon integration within the UK, we opened fulfilment channels across France, Italy, Germany and Spain, considerably increasing the market potential.

Read the whole Byre Group case study.

We are always willing to work with you on your specific requirements for order fulfilment. So contact us today to find out what we can do for your business.