PROFESSIONAL, SEAMLESS & FLEXIBLE
- 100% Sales growth within the first month of trading.
- Fulfilment expanded to cover France, Italy, Germany, and Spain
Byre Group is a manufacturer of luxury support pillows aimed to help alleviate aches and pains, with an innovative memory foam crumb filling. The products are approved by some of the UK’s top doctors, physiotherapists, and sports scientists to help relieve pain from pregnancy, fibromyalgia, arthritis, chronic pain, and multiple sports injuries, to ensure a better night’s sleep.
Launched in June 2019 with Amazon FBA, by selling a single U-shaped pillow Byre Group has grown to include a variety of support products. Frustrated with their current service offering, they were looking for a new fulfilment provider to partner with, to provide onsite customer service, increase stock inventory visibility and help the business expand into the European market.
After reviewing alternatives, we are pleased that Byre Group partnered with Virtual Logistics in July 2020. From initially ensuring a seamless Amazon integration within the UK, we opened fulfilment channels across France, Italy, Germany and Spain, considerably increasing the market potential. The original goal of increasing sales by 100% was exceeded within the first month of the partnership. We look forward to seeing the growth of the Byre brand.
- UK marketplace integration
- European marketplace integration
- Marketplace management
- UK order fulfilment
- International order fulfilment
- Returns processing and handling
Ross Miller, Director of Byre Group said:
“While using Amazon we were frustrated with the costs, lack of personal customer service and agility in managing stock inventory, so we used the downtime Covid-19 afforded to review our future fulfilment plans.
We were looking for a fulfilment partner who offered seller fulfilled prime, royal mail distribution, exceptional customer service, increase storage visibility and would keep costs low, this is where Virtual Logistics have surpassed our expectations.
Since our initial discussions, the professionalism of the team at Virtual Logistics has been outstanding, providing a seamless service, keeping costs to a minimum and giving me the confidence to concentrate on expanding the Byre Group brand and product range.
Having only been working with Virtual Logistics since July 2020, our monthly sales targets have already been exceeded. So, understandably we are excited to see what the future holds as we continue to develop a long-lasting business relationship.”
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