From Backlog to Bustling in 24 hours
Clean Shaven is a direct-to-consumer retail brand that designs shaving products and sells them to the public via their ecommerce website.
Initially, they approached us in distress. Their existing outsourced order fulfilment provider had not been completely up-front in terms of the costs they would incur for certain services. (Incidentally, not something that we would do!)
Additionally, orders were missed for days on end, giving the guys at Clean Shaven a severe customer services headache.
Their product portfolio at the time was relatively small so they’d decided to use WooCommerce as their ecommerce platform.
After consultation, we integrated WooCommerce into our system. In less than 4 working hours, we’d received the products into our warehouse and shipped over 150 orders that their previous third party logistics provider had not fulfilled.
We’d obviously proven ourselves to Clean Shaven.
So it wasn’t long before they trusted us to integrate their multinational Amazon stores, as well as other brands they own. We’ve also helped them to increase the range of channels they operate with.
In particular, Clean Shaven wanted to start promoting their products on the Wowcher marketplace. Even though we didn’t have an integration with Wowcher at that point, our in-house tech team worked closely with Wowcher’s developers.
Between us we soon created a solid and seamless two-way integration between Wowcher and Virtual Logistics, enabling us to easily fulfil Wowcher orders.
“Any small business who are looking for an reliable Order Fulfilment company, stop looking and sign up with Virtual Logistics now. You will not find a cheaper Order Fulfilment company in the UK.
Their price structure is simple compared to other Order Fulfilment companies I have used in the past, who will add unnecessary additional charges. Not only did Virtual Logistics offer me a reasonable “Pick & Pack” price, they also managed to get me a discount on prices I was being charged previously for postal services. I’m particularly impressed with Virtual Logistics customer service team. They have assigned me with a dedicated Account Manager, who even handles emails / phone calls from customers in my absence. Working with Virtual Logistics has given me the confidence that my business will continue to run smoothly on a day to day basis, especially on the occasions when I’m not personally there.”
Bobby Cunningham, Clean Shaven
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