customer service at every step
They have developed a classroom app filled with curriculum-aligned question sets with immediate feedback. Not only does this super-charge learning, it also reduces teacher workload by making marking automated and providing instant pupil insight for effective interventions.
However, they needed some hardware to run this app on. So they approached Virtual Logistics in early 2018 to discuss their requirements.
They were looking for a competitively-priced charging cabinet, along with 7” and 10” tablets. In addition, they required a full warranty and returns management turnkey solution.
Our product sourcing specialists began engaging with several Far East factories. After receiving several samples (of both cabinets and tablets) from multiple sources, we collectively homed in on a few products.
Once we’d agreed the specifications (branding, colours, sizes, pricing, production time, packaging types etc) we placed the orders and organised for the products to be imported. Virtual Logistics took care of all the relevant export and import documentation to cover regulations in China and the UK. We also dealt with obtaining all relevant CE and ROHS certification.
Once received, we configured the cabinets with the tablets. Concurrently we crafted a bespoke 2-person delivery service to the schools that formed the majority of Learning by Questions customer base. We then began fulfilling orders, mostly via offline channels.
In addition we offer an Advanced Replacement Warranty service for the schools. The school simply contacts us (via email, social media, online chat or phone) and we send them a replacement, together with an easy-to-use pre-printed and pre-paid returns label. This is all handled by our in-house Customer Care team.
We also utilise our own in-house technicians to repair and/or refurbish any faulty cabinets or tablets.
Furthermore, Learning by Questions (LbQ) have also produced a series of question books to accompany their app. These books can be bought either on LbQ’s own website, their Amazon store, or via more traditional methods such as over the phone.
To enable easy fulfilment of these orders, Virtual Logistics have integrated all of LbQ’s online channels into our platform. We store, pick, pack and ship their books as and when orders come in, either singularly or in conjunction with one of the LbQ cabinets.
Peter Lee, part of the Senior Leadership Team at Learning by Questions said:
“This has very much been a partnership from the start to ongoing. Our schools are highly valuing the proposition and the well-delivered technical support/warranty that Virtual Logistics have wrapped around it. The hardware offering, supporting our award-winning software and content, is an integral part of our solution. It would have been impossible to fulfil orders and integrate at this price point without the excellent assistance from Virtual.”
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